Globalization and digitization have caused an important paradigm shift for the integration of new business models, such as BPO (Business Process Outsourcing), a solution
Blog & News
The latest ICR Evolution news and thoughts about the contact center world now at your fingertips.
An omnichannel contact center offers more than just communication with the customer. It is a great tool to generate a memorable experience and reinforce
Today’s customers demand exceptional customer service and immediate support through multiple channels. However, being present on different social media channels such as Twitter, Facebook
Do you want to know how to face the new digital scenario of your contact center? In this post, we tell you steps to
Does your company need a call center or a contact center? Although the two terms are often used indistinctly, there are key differences between
Attracting new customers and increasing loyalty are two of the main objectives of a contact center. Providing good service is essential to increase the
More exciting news! Meet our CRM connector, EVOLUTION Connect, which offers pre-built integrations for your Contact Center with leading CRMs: Salesforce, Zoho and Microsoft
A pending issue for the vast majority of companies today is cybersecurity. Attacks on organizations have grown exponentially in recent years and most are
November is just around the corner, and with it, the season of big discounts before Christmas. That is why it is time to implement