Hybrid work in the contact center. We are practically knocking on “year 2” doors since the start of the pandemic. And it is now
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The latest ICR Evolution news and thoughts about the contact center world now at your fingertips.
Our omnichannel software EVOLUTION offers functionalities that allow greater customization, enabling a positive impact on the productivity of the Contact Center. The goal is
We all know that agent satisfaction directly influences customer satisfaction. Without a good team that presents, advises and accompanies the sale of products, it
In recent years, every remote Contact Center has discovered the advantages that working remotely entails, both for the company and agents. This new solution
Although the main objective of a contact center is to offer the best possible customer service, part of that operation also includes the ability
Middle managers have a fundamental role in our teams. Companies currently seek the help of a manager or team manager with the key skills
Our omnichannel Contact Center software was chosen by Housell to reinforce its omnichannel strategy, mainly due to its versatility and flexibility. With trueIT Systems
WhatsApp Business for contact center in 2022. In recent years, instant messaging to offer customer service has become an essential tool for managing customer
How ransomware affects a contact center In any sector, suffering an attack of this type is a real disaster for the organization, but if