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Blog & News
The latest ICR Evolution news and thoughts about the contact center world now at your fingertips.
A pending issue for the vast majority of companies today is cybersecurity. Attacks on organizations have grown exponentially in recent years and most are
November is just around the corner, and with it, the season of big discounts before Christmas. That is why it is time to implement
As technology moves on, new jobs and tools appear to streamline functions and improve contact center efficiency. That is why Upskilling is becoming more
Most people think of contact centers as large spaces filled with agents answering calls non-stop. However, reality differs a lot from this traditional vision,
In a system where the digital world is systematically integrated into all a company’s processes, it is important not to forget the presence and
The onboarding process of an agent in the contact center is key to optimal incorporation. You must have a plan prior to the employee’s
As we have seen in recent years, there is no doubt that the future of business transformation and continuity is the cloud. If we
It is extremely necessary to remember how important the relationship with the client is in a company, especially if you are responsible for a