New customer service law. Recently, the Council of Ministers approved the preliminary draft Law on Customer Service Services. A norm that now faces its
Blog & News
The latest ICR Evolution news and thoughts about the contact center world now at your fingertips.
At ICR Evolution we continue to grow. Or better said —and making a little play on words—: we are “evolving”. Today we want to
Contact center: 3 trends in social media in 2022. It was the year 1997 when what is considered the first social media channel in
Customer service: touch points in the digital customer journey. That the digital transformation has modified purchasing habits and the customer experience per se is
Team leadership in hybrid contact centers. We are at a time when, as in other areas of a company, the hybrid work model for
Omnichannel contact center: how to create an omnichannel strategy from scratch? In the 21st century, with digitization very present when we talk about customer
Employee archetypes in the contact center: why is it important to identify employee archetypes? Identifying the different worker profiles is key to successfully building
One more year, at ICR Evolution we are back on track with Evolution Talks II: all the latest news of the contact center sector
WhatsApp Business: advantages of using it in a contact center. Instant messaging in customer service has become an essential tool for managing customer satisfaction