Customer journey in the contact center: the importance of predictive analytics. One of the most important challenges that any contact center company faces has
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The latest ICR Evolution news and thoughts about the contact center world now at your fingertips.
Customer service: customer experience trends in the contact center. The evolution when it comes to managing the customer relationship with companies through contact centers
ICR Evolution remote work: we confirm our commitment as a remote-friendly company. Currently, a large number of companies have established different and new work
Contact center: upselling and cross-selling. Imagine this situation: you find yourself browsing different online stores looking for products or services that you want to
Contact center software. Which one should I choose? Although customer service through incoming (and outgoing) calls in call centers continues to be a very
Cloud IVR in a call center software. As a center specialized in the management of incoming and outgoing calls of a company, a call
Customer service: sales trends in 2022 for contact centers. Two years later, no one will be surprised if we affirm, once again, that the
Call center software: How to create a pitch for telephone sales? We have already discused on more than one occasion about the importance of
Omnichannel contact center: keys to empathize with the customer through digital channels. Little remains of those times when a customer went, as a first