Contact center software: how to generate leads? Capturing leads is one of the most common digital marketing actions. An action taken to swell a
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The latest ICR Evolution news and thoughts about the contact center world now at your fingertips.
User persona in the call center. Throughout the day, call center agents receive phone calls from dozens of different types of customers. Each of
5 contact center metrics for customer service. In any company it is essential to take care of customer satisfaction when offering any product or
Telegram App for the contact center in 2022. Today we want to talk to you about a messaging app that is gaining a lot
How to comply with the GDPR and the ODPL in a call center? The year 2022 will undoubtedly be a year full of great
New labour reform, how does it affect the call center? Today we want to talk about the New Labour Reform, published in the BOE
Facebook Messenger in a contact center. Today we want to talk to you about the social network that, today and according to data from
What is a contact center? During the last weeks we have been highlighting the importance and evolution of call centers and contact centers and
Journey Mapping in call center. The first thought that comes to mind when we think of the “path” that a customer takes to complete