Call center outsourcing, what solutions does it offer to us? Globalization and competitiveness are today, more than ever, present in the business universe. In
Blog & News
The latest ICR Evolution news and thoughts about the contact center world now at your fingertips.
Why integrate social networks in your contact center? At this stage of the game, few doubt the important role that social media play in
What are the predictions for contact center in 2022? The complex situation that the world had to face due to the pandemic tested many
Cybersecurity, computer attacks, malware … these are words that still seem like something out of a futuristic Steven Spielberg movie. But we can affirm
Why use a dialer in your call center? Day to day in a call center is hectic and customer service varies depending on its
Is it possible to recover lost customers with your contact center? On numerous occasions we have talked about the main goals of a contact
How to manage your multigenerational contact center? The world changes at a very fast pace. The entry of new technologies as a communication engine
It is not new news that digital sales channels have diversified and increased considerably after a 2020 marked by the limitations to traditional physical
How can an outbound call center help your company? An outbound call center refers to all those customer service actions that aim to offer