Companies have a considerable number of departments that are in touch with customers; however, in these times in which physical customer service is so
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The latest ICR Evolution news and thoughts about the contact center world now at your fingertips.
It is 100% proven that the existence of a good product or service is the beginning of the relationship between client and company, but
Customer service has taken a radical turn since we have WhatsApp Business among us. This, added to the extreme digitization of all communications that
We know that customers are willing to spend more on brands that provide superior customer service. This not only means that they are treated
With dozens of different solutions available on the market, choosing the right software for your contact center can be a real obstacle course. In
Interactive Voice Response (IVR) has been a classic on everyone’s lips when calling call centers but, lately, the tremendous growth in the use of
The Digital Customer Experience (DCX) is a key element within the current context of digital transformation of companies. Therefore, if you do not want
Webchat in Contact Centers is a growing trend. Webchats improve the success rate of web-based self-service, helping customers solve problems or complete purchases without
In a context of change in the market, buyers have different expectations and demand omnichannel experiences, and sellers must keep up with the pace