The Digital Customer Experience (DCX) is a key element within the current context of digital transformation of companies. Therefore, if you do not want
Blog & News
The latest ICR Evolution news and thoughts about the contact center world now at your fingertips.
Webchat in Contact Centers is a growing trend. Webchats improve the success rate of web-based self-service, helping customers solve problems or complete purchases without
In a context of change in the market, buyers have different expectations and demand omnichannel experiences, and sellers must keep up with the pace
Would we enjoy the human touch of voice assistants when they are not real? The growing technology behind artificial intelligence and machine learning will
Design Thinking or Human-centred design is a process for creative problem solving. As the title might hint, this Design Thinking approach applies elements and
For many businesses, today with globalization and the cannibalization of markets, internationalization of customer service is not an option, it is a necessity. The
Customer engagement is used to specifically describe the experience of each customer’s interaction with a brand. We could say that is a concept associated
Lockdown has accelerated the digitization of the world for six years This is stated by Nacho de Pinedo, co-founder and CEO of ISDI. There
Summer arrives and unconsciously we all relax, both clients and agents of the Call Center. There are statistics that affirm that during the summer