Analyzing the different stages of the customer care process is key to getting a better understanding of customer pain points as well as dealing
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One of the key aspects that can hinder the growth of a startup is the lack of resources and strategy in its customer service.
Summer has arrived at the contact center. And with it, a new dynamic in our lives thanks to the long-awaited summer holidays. During this
The technological revolution has taken a giant step forward. Many companies realized the importance of reaching their customers quickly, directly and easily, through digital
In a contact center, the dialer is a key tool that plays a fundamental role in outbound call strategies. It is responsible for optimizing
In today’s business world, companies face constant changes with a special focus on customer expectations. The (still) recent pandemic has made clear the need
Few activities like a contact center have as much data and indicators at their disposal. However, the big question remains whether we properly extract,
According to a report by the consulting firm Leexman, the noise level in work environments is considered one of the main indicators of unproductivity,
In the context in which we live, almost 70% of customers have repeatedly used a brand’s social media channels to receive customer service. With