Having a call center service can be expensive for some companies. This investment will be higher depending on the equipment, hardware (if it is
Blog & News
The latest ICR Evolution news and thoughts about the contact center world now at your fingertips.
We present Analytics, our new development, with which you will be able to visualize your contact center analytics in a much more intuitive way,
Customer Service is a vital part of any business. Customers expect to receive a fast, efficient and personalized service, and this is where the
In the digital age, contact centers have evolved to keep up with changing consumer expectations and needs. With the growing popularity of online customer
Having a Call Center in a company has a significant impact on its success. A well designed and executed Call Center improves both customer
It is highly likely that the words Contact Center and Call Center are part of your everyday vocabulary and sometimes you use them as
In today’s world, where competition is increasingly strong, it is essential that companies invest in tools that improve their productivity and efficiency. In the
Email continues to be one of the most reliable, useful and accessible contact channels for exchanging information between customers and the company. Given the
Delivering an exceptional customer experience is essential for today’s businesses. A good product is not enough. If you want to stay afloat in today’s