The onboarding process of an agent in the contact center is key to optimal incorporation. You must have a plan prior to the employee’s
Category: Innovation
The latest ICR Evolution news and thoughts about the contact center world now at your fingertips.
As we have seen in recent years, there is no doubt that the future of business transformation and continuity is the cloud. If we
Contact center: how to take advantage of its benefits in summer? We are fully immersed in summer, that time of year when life flows
One more year, at ICR Evolution we are back on track with Evolution Talks II: all the latest news of the contact center sector
Contact center software. Metaverse and CX: welcome to the revolution. In an increasingly digital world, the line that separates the physical world from the
Employee Wellbeing Programs focus on improving the well-being of workers inside and outside the work environment, trying to optimize the employee experience in all
Cloud IVR in a call center software. As a center specialized in the management of incoming and outgoing calls of a company, a call
Omnichannel contact center: keys to empathize with the customer through digital channels. Little remains of those times when a customer went, as a first
Contact center software: how to generate leads? Capturing leads is one of the most common digital marketing actions. An action taken to swell a