June 20, 2018 User persona: the importance of profiling users The concept of user persona is of vital importance when designing a good strategy for the development and sale of a product or service.
February 14, 2018 How to apply Social Learning in companies? Very often, the field of learning and, in particular, the education sector, suffer from a certain slowness in adapting to the new training needs
November 28, 2016 7 KPIs you should be tracking in your call center KPIs or Key Performance Indicators are defined as a metric that allows for the measurement of the efficiency of something you’re doing, for example,