As you know, the use of Artificial Intelligence (AI) technologies in the contact center is increasingly widespread. However, its practical implementation is not free
Category: Innovation
The latest ICR Evolution news and thoughts about the contact center world now at your fingertips.
The concept of user persona is of vital importance when designing a good strategy for the development and sale of a product or service.
Very often, the field of learning and, in particular, the education sector, suffer from a certain slowness in adapting to the new training needs
KPIs or Key Performance Indicators are defined as a metric that allows for the measurement of the efficiency of something you’re doing, for example,