Customer service is crucial for any business, and in the digital age, this includes social media as well. Instagram, one of the most popular
Category: Innovation
The latest ICR Evolution news and thoughts about the contact center world now at your fingertips.
In an increasingly dynamic and changing world of work, it is no longer enough to have a university degree to guarantee good professional performance.
One of the key aspects that can hinder the growth of a startup is the lack of resources and strategy in its customer service.
The technological revolution has taken a giant step forward. Many companies realized the importance of reaching their customers quickly, directly and easily, through digital
In a contact center, the dialer is a key tool that plays a fundamental role in outbound call strategies. It is responsible for optimizing
In today’s business world, companies face constant changes with a special focus on customer expectations. The (still) recent pandemic has made clear the need
Few activities like a contact center have as much data and indicators at their disposal. However, the big question remains whether we properly extract,
According to a report by the consulting firm Leexman, the noise level in work environments is considered one of the main indicators of unproductivity,
In the context in which we live, almost 70% of customers have repeatedly used a brand’s social media channels to receive customer service. With