Nowadays, who doesn’t have a user account on forums like Quora? In fact, we are sure that at some point you have asked or
Category: Technology
The latest ICR Evolution news and thoughts about the contact center world now at your fingertips.
If only I had a personal assistant to help with life management and admin… How many times have you longingly imagined this? Between washing
Voice of the customer is no longer a new concept. In fact, you’ve probably been measuring your customer satisfaction for a few years using
Without a doubt, Telegram for business is making its way as a very powerful communication tool with the client. Therefore, in this article we
Introduction to GDPR The legal framework for data protection is about to undergo an important transformation at the European level, with the application of
The data protection law that will begin to apply this year 2018 marks a turning point regarding all the processes of collection and protection
KPIs or Key Performance Indicators are defined as a metric that allows for the measurement of the efficiency of something you’re doing, for example,