Category: Technology

“Don’t find customers for your products, find products for your customers” (Seth Godin) This quote by Seth Godin, one of the greatest marketing gurus

Contact center: 3 trends in social media in 2022. It was the year 1997 when what is considered the first social media channel in

Contact center software: how to integrate it in an ecommerce? For a few years —and each time more and more— eCommerce has become an

Contact center software. Which one should I choose? Although customer service through incoming (and outgoing) calls in call centers continues to be a very

Telegram App for the contact center in 2022. Today we want to talk to you about a messaging app that is gaining a lot

Facebook Messenger in a contact center. Today we want to talk to you about the social network that, today and according to data from

Contact center in the phygital era. Teleworking, increased transactions and online communications, or reduced interactions at the point of sale (understood as the physical

How does our contact center improve thanks to 5G connectivity? Digital transformation marks the day-to-day of companies. This, together with the new routines “imposed”