What technologies have boosted the contact center? We are not saying anything new when we say that contact centers and call centers are part
Category: Technology
The latest ICR Evolution news and thoughts about the contact center world now at your fingertips.
Why integrate social networks in your contact center? At this stage of the game, few doubt the important role that social media play in
Cybersecurity, computer attacks, malware … these are words that still seem like something out of a futuristic Steven Spielberg movie. But we can affirm
Why use a dialer in your call center? Day to day in a call center is hectic and customer service varies depending on its
It is 100% proven that the existence of a good product or service is the beginning of the relationship between client and company, but
Customer service has taken a radical turn since we have WhatsApp Business among us. This, added to the extreme digitization of all communications that
With dozens of different solutions available on the market, choosing the right software for your contact center can be a real obstacle course. In
Webchat in Contact Centers is a growing trend. Webchats improve the success rate of web-based self-service, helping customers solve problems or complete purchases without
Would we enjoy the human touch of voice assistants when they are not real? The growing technology behind artificial intelligence and machine learning will