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Category: Technology

The latest ICR Evolution news and thoughts about the contact center world now at your fingertips.

February 5, 2020

Customer service software: how to differentiate your service

A happy customer is a loyal customer. Consumers are the core of your business and therefore, you need to give them a good service,

December 17, 2019

What is crowdservice and how can it benefit your business?

Nowadays, who doesn’t have a user account on forums like Quora? In fact, we are sure that at some point you have asked or

November 26, 2019

The revolution of voice assistants

If only I had a personal assistant to help with life management and admin… How many times have you longingly imagined this? Between washing

October 30, 2019

What are Speech Analytics and Natural Language Processing

Voice of the customer is no longer a new concept. In fact, you’ve probably been measuring your customer satisfaction for a few years using

June 11, 2019

Telegram for business: the transformation for customer service

Without a doubt, Telegram for business is making its way as a very powerful communication tool with the client. Therefore, in this article we

May 9, 2018

Guide for the easy implementation of the GDPR in companies and Call Centers

Introduction to GDPR The legal framework for data protection is about to undergo an important transformation at the European level, with the application of

March 20, 2018

All you need to know about the new 2018 Data Protection Law

The data protection law that will begin to apply this year 2018 marks a turning point regarding all the processes of collection and protection

November 28, 2016

7 KPIs you should be tracking in your call center

KPIs or Key Performance Indicators are defined as a metric that allows for the measurement of the efficiency of something you’re doing, for example,

Category: Technology

Customer service software: how to differentiate your service

What is crowdservice and how can it benefit your business?

The revolution of voice assistants

What are Speech Analytics and Natural Language Processing

Telegram for business: the transformation for customer service

Guide for the easy implementation of the GDPR in companies and Call Centers

All you need to know about the new 2018 Data Protection Law

7 KPIs you should be tracking in your call center

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Category: Technology

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