How have call center companies grown? The sector is trendy. This was confirmed by the latest study by sectors of the DBK Sectorial Observatory,
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Neither you nor I are centennials, that’s clear. So, without question, we need help to understand what happens inside the mind of these young
Want to integrate a CRM in your contact center? A CRM (Customer Relationship Management) is a system whose objective is to manage not only
Companies have a considerable number of departments that are in touch with customers; however, in these times in which physical customer service is so
It is 100% proven that the existence of a good product or service is the beginning of the relationship between client and company, but
Customer service has taken a radical turn since we have WhatsApp Business among us. This, added to the extreme digitization of all communications that
We know that customers are willing to spend more on brands that provide superior customer service. This not only means that they are treated
With dozens of different solutions available on the market, choosing the right software for your contact center can be a real obstacle course. In
Interactive Voice Response (IVR) has been a classic on everyone’s lips when calling call centers but, lately, the tremendous growth in the use of