A happy customer is a loyal customer. Consumers are the core of your business and therefore, you need to give them a good service,
Blog & News
The latest ICR Evolution news and thoughts about the contact center world now at your fingertips.
Who hasn’t desperately waited on the phone for ages to speak to someone on the contact center, wishing for the annoying hold music to
Nowadays, who doesn’t have a user account on forums like Quora? In fact, we are sure that at some point you have asked or
If only I had a personal assistant to help with life management and admin… How many times have you longingly imagined this? Between washing
Here at ICR Evolution, we know that employee experience (EX) is just as important, if not more, as customer experience (CX). Retaining your employees
This summer 2019, we released the connector to Facebook Messenger in our ICR Evolution software. Now you can centralize all communications with your customers
Voice of the customer is no longer a new concept. In fact, you’ve probably been measuring your customer satisfaction for a few years using
Do you know what your customers are saying about you? Meet “social listening”… You probably think you have a pretty good idea of their
Without a doubt, Telegram for business is making its way as a very powerful communication tool with the client. Therefore, in this article we