In the contact center environment, where large volumes of confidential information are handled, data protection has become the central axis of the entire business’s
Category: Technology
The latest ICR Evolution news and thoughts about the contact center world now at your fingertips.
Why is good customer service software vital in the Automotive sector? There are decisions in life that mark a before and after. Buying a
Live chat in the contact center Live chat is a long-standing channel within contact centers. However, it is often not used to its fullest
The importance of Customer Service software in utilities companies The utilities sector has the particularity of having a very high daily flow of inbound
Are you on a mission to find the best omnichannel tool for your contact center?At ICR Evolution we have been observing and analyzing the
How can we ensure that our customers are happy and satisfied with our services? What key contact center metrics should we consider? And what
We renewed ourselves to offer a superior agent experience Our Web Agent module has been completely redesigned with a focus on simplicity and efficiency.
In the complex universe of insurance companies, excellence in customer service stands out as an unavoidable necessity. How can an insurer stand out and
The routing system and the skills of the agents are two factors that have a high impact on the success of a contact center.