Contact centers in the banking sector are a fundamental part of the financial industry. They are the visible face in the exchange between institutions
Category: Technology
The latest ICR Evolution news and thoughts about the contact center world now at your fingertips.
The ability to offer exceptional customer service through multiple communication channels has moved from being a “nice to have” to a necessity, and that
In today’s business world, where competition is fierce and customer expectations are ever higher, informed and agile decision making is crucial to the success
What do you do when you are in doubt about buying a product or contracting a service? You search on Google, on their website,
Summer has arrived at the contact center. And with it, a new dynamic in our lives thanks to the long-awaited summer holidays. During this
The technological revolution has taken a giant step forward. Many companies realized the importance of reaching their customers quickly, directly and easily, through digital
In a contact center, the dialer is a key tool that plays a fundamental role in outbound call strategies. It is responsible for optimizing
In an increasingly complex business world, keeping a business on its feet can be difficult, so it’s no surprise that many companies are turning
Having specialized telemarketing software is essential for any company that seeks to improve its customer strategy and manage different campaigns efficiently. If you are