Contact centers are a key point of interaction between the company and the consumer. Therefore, they must be able to establish fluid communication in
Category: Technology
The latest ICR Evolution news and thoughts about the contact center world now at your fingertips.
Our omnichannel software EVOLUTION offers functionalities that allow greater customization, enabling a positive impact on the productivity of the Contact Center. The goal is
In recent years, every remote Contact Center has discovered the advantages that working remotely entails, both for the company and agents. This new solution
WhatsApp Business for contact center in 2022. In recent years, instant messaging to offer customer service has become an essential tool for managing customer
An omnichannel contact center offers more than just communication with the customer. It is a great tool to generate a memorable experience and reinforce
Does your company need a call center or a contact center? Although the two terms are often used indistinctly, there are key differences between
More exciting news! Meet our CRM connector, EVOLUTION Connect, which offers pre-built integrations for your Contact Center with leading CRMs: Salesforce, Zoho and Microsoft
As we have seen in recent years, there is no doubt that the future of business transformation and continuity is the cloud. If we
“Don’t find customers for your products, find products for your customers” (Seth Godin) This quote by Seth Godin, one of the greatest marketing gurus