Contact center: 3 trends in social media in 2022. It was the year 1997 when what is considered the first social media channel in
Category: Technology
The latest ICR Evolution news and thoughts about the contact center world now at your fingertips.
Contact center software: how to integrate it in an ecommerce? For a few years —and each time more and more— eCommerce has become an
Contact center software. Which one should I choose? Although customer service through incoming (and outgoing) calls in call centers continues to be a very
Telegram App for the contact center in 2022. Today we want to talk to you about a messaging app that is gaining a lot
Facebook Messenger in a contact center. Today we want to talk to you about the social network that, today and according to data from
Why integrate Whatsapp or Telegram in a contact center? By now we are all clear about the importance of social media, email and instant
Contact center in the phygital era. Teleworking, increased transactions and online communications, or reduced interactions at the point of sale (understood as the physical
How does our contact center improve thanks to 5G connectivity? Digital transformation marks the day-to-day of companies. This, together with the new routines “imposed”
What technologies have boosted the contact center? We are not saying anything new when we say that contact centers and call centers are part