We all know the importance of “big data” and how large amounts of data and its subsequent analysis help us obtain relevant information about
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The latest ICR Evolution news and thoughts about the contact center world now at your fingertips.
Like any department, the Contact Center must also create and assess a well-studied strategy so that customer service, sales and marketing campaigns are effective.
Working from home is not easy. As in many jobs, with the current situation of COVID19, Contact Centers have also had to transfer their
Motivation is important in every team. In a Contact Center as well. This will help us grow the team. We must be aware that
The classic model of office hours has evaporated from practically all companies and every day more of us realize that being present in the
The lockdown caused by COVID19 is testing companies’ responsiveness. Communication has evolved, marking a before and after in the way of user contact. Thousands
The COVID-19 virus has unleashed a global crisis in a few weeks, leading many countries to take extreme measures in the workplace since the
Due to the emergency situation and global alarm caused by COVID-19, many companies are looking for alternatives that allow their employees to continue their
Contact centers are still very necessary today so that any company can maintain fluid contact with its customers and users. It is a resource